What Is Dell Service Contract

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  Enterprise value-added/mixed SATA SSDs, read-intensive enterprise SSDs, and thin SATA SSDs are not eligible for extended warranty coverage beyond 3 years unless purchased with a separate service offering such as Dell ProSupport, Dell ProSupport Plus, or Dell ProSupport™ Flex, which may be available to provide longer service times for an additional fee. If you purchased from a reseller (not directly from Dell), you may need to provide Dell with your original proof of purchase from your vendor in order to qualify for Dell`s warranty service. Some PowerConnect products are covered by an extended lifetime limited hardware warranty with basic hardware service, which is extended to 5 years after the end of product model sales, subject to the specific clarifications and limitations listed below. The Extended Service Life Limited Hardware Warranty does not include Dell ProSupport™ configuration or other advanced services. The extended lifetime limited hardware warranty is not transferable. Service Contract Pricing Information: Dell often offers promotional offers that include updated hardware, software and/or service contracts at a special price. These promotional offers may include, for example, an upgrade from Dell`s Limited Hardware Warranty to a single service agreement or a set of additional service contracts. These upgrades and packages may include additional services, such as: on-site service after remote diagnosis, premium support, or accidental damage service. Dell`s savings and discounts on these offers are only available to customers who purchase one of the promotional offers that includes a specific combination of hardware, software and/or service contract. Dell markets a variety of service options to U.S. consumers.

  The following table provides a brief overview. Availability varies. If your service agreement is with Dell, the service will be provided to you in accordance with the terms of the service agreement. Please refer to this agreement for more details on how you can use the Services. For Canadian customers, you can register your transfer by contacting Dell`s Canadian website://www.dell.com/support/retail/ca/en/cadhs1/ownershiptransfer/IdentifySystem?~ck=mn. If you do not have access to the Internet, call your customer service representative or call 1-800-624-9897. All requests for transfer of ownership are at Dell`s sole discretion. All such transfers are subject to the terms of dell`s Original Equipment Service Warranty or Limited Warranty Agreement and applicable terms of sale under dell.com/terms (for U.S. customers), dell.ca/terms (for Canadian – English) or dell.ca/conditions (for Canadian – French customers).

  Dell cannot guarantee the authenticity of the Products, Limited Warranties, Service or Support, or the accuracy of the offerings of the Products you purchase from any third party. Dell Printer Consumables Limited WarrantyThe following sections describe the Dell-branded Printer Consumables Limited Warranty (ink cartridges, toner cartridges, photo print packaging, and photo paper) for the United States, Canada and Latin America. Refer to the applicable limited warranty accordingly. When you contact Dell, you must attend a remote diagnostic session to determine the cause of your problem. Remote diagnostics can include customer access inside the product and multiple or extended sessions. If Dell determines that your problem is due to a defect in materials or workmanship, but the problem cannot be resolved remotely, Dell may, in its sole discretion, ship you a replacement part, arrange for you to return your defective product or part to the dell repair depot, or replace the part or product with a comparable part or product. which may be new or outdated. If Dell`s limited hardware warranty for your product includes on-site/home warranty service, Dell may also send a service technician to your site to perform the repair or replacement (see Important Information about On-Site/Home Warranty Service After Remote Diagnostics below).

  Dell cannot guarantee the authenticity of the Products, Limited Warranties, Service or Support, or the accuracy of the offerings of the Products you purchase from any third party. In some cases, such as. B batteries and power supplies, the use of third-party products may pose an increased risk of reliability or safety issues, including an increased risk of fire or explosion. This limited hardware warranty does not cover problems caused by the installation or use of third-party products not provided by Dell in a Dell system. For commercial customers, this limited hardware warranty may, in Dell`s sole discretion, expire if you install or use a third-party product not provided by Dell on a Dell system. .

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